Rocco does the work. Rosie answers the phone. Between the two of them you get one crew in the house, one number to call, and a finish date that means something.
A fibreglass surround and a builder grade tub went out. A tiled shower, a frameless glass door and a niche deep enough for actual shampoo bottles went in.
These are the client's own photographs, taken on a phone before the first swing and after the last wipe down. Nothing staged, nothing styled.
The hard part of hiring a contractor is not the money. It is not knowing what happens next, who is turning up, or whether anyone will call you back.
Transcribed in full from the review AJ left in July. Nothing trimmed to make it read better.
From my very first phone call to this company I was very impressed. They were right on the ball. They called me back immediately, came the same day for an estimate which was very reasonable.
Rocco's who did my bathroom was amazing and the work he did was perfection which I have found these days is hard to find. Not only did he do great work, he was just a pleasant person to have around and now he feels like part of the family. Rosie was a sweetheart and made sure she connected with us on any updates as to his arrival and they were always punctual. If I had any questions she would get back to me immediately.
I will be using them again for my next project. I highly recommend them.
Owner and designer
She takes the call, comes out to the house, writes the estimate and tells you when Rocco is arriving. Ask her something mid job and you get an answer back quickly, which is the part most people have stopped expecting from a contractor.
Lead craftsman
He does the work. Demo, waterproofing, tile, glass, trim. AJ's review put it better than we could: by the end of the job he felt like part of the family.
We are based in Cornelius and most jobs are within about twenty minutes of it.
Somewhere just off this list? Call anyway. It is a short conversation either way.
AJ called and we were out the same day. That is what we aim for, though it depends which week you catch us in. Either way you get a straight answer about when, not a maybe.
Rocco, start to finish. You are not opening the door to a different subcontractor every morning, and the person who tore the old shower out is the person who sets the last tile.
That is Rosie's side of it. She brings samples to the room they are going in and looks at them in that light, because tile reads completely differently in a showroom than it does in your bathroom at seven in the morning.
Nobody can answer that over the phone and be honest about it. What moves the number: the size of the room, whether the layout stays where it is, what is behind the walls, the tile you pick and how much glass you want. Rosie prices it at the house, in writing.
Depends on the room and on how quickly materials land. You get a date at the estimate rather than a vague range, and if something behind the wall changes it, you hear about it the day we find it.
Cornelius, Davidson, Huntersville, Mooresville, Denver, Troutman and the north side of Charlotte. If you are just outside that, call anyway.
Tell Rosie what room you are looking at and roughly when you want it done. She will get you a date to come and see it.
